Accepted Payment Methods

nelvonna™ accepts the following payment methods:

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Payment options may vary by device, browser, location and checkout availability.

Currency and Order Total

The currency and final payable amount are shown during checkout.

Please review product prices, shipping charges, taxes where displayed, discounts and the final total before submitting payment.

PayPal

PayPal may be used when shown as available at checkout.

PayPal guest checkout may be available where offered by PayPal.

Visa

Visa transactions may be processed through the payment services available at checkout.

Authorization remains subject to the card issuer and relevant payment-security checks.

Credit & Debit Cards

Eligible credit and debit cards may be used when displayed as available at checkout.

Accurate billing information should be entered to reduce authorization problems.

Apple Pay

Apple Pay may be available when supported by the customer's device, browser, location and checkout configuration.

Google Pay

Google Pay may be available when supported by the customer's device, browser, location and checkout configuration.

Payment Authorization

Payment authorization is controlled by the bank, card issuer or payment provider involved.

Submitting payment does not guarantee approval.

Billing Information

Customers should provide accurate billing details corresponding to the payment method being used.

Failed or Declined Payments

Payments may fail or be declined because of issuer restrictions, billing-information mismatches, authorization issues or payment-provider security checks.

Pending Authorizations

A temporary pending authorization may sometimes appear even when an order is not completed.

The release timing is controlled by the bank or payment provider.

Payment Information Handling

Payment information is processed through checkout and payment-service systems.

Customer support does not need full card numbers, security codes or payment passwords.

Checkout Security

Technical and service-provider safeguards may support secure checkout and transaction processing.

Customers should also protect their own devices, credentials and payment accounts.

Fraud Prevention

Orders may be reviewed where transaction details appear inconsistent or unusual activity is detected.

Additional verification may be requested where reasonably necessary.

Duplicate Charges

If you believe you were charged more than once, review your payment statement carefully and contact customer support with the relevant order details.

Unexpected Transactions

If you see a transaction you do not recognize, contact your payment provider promptly and provide relevant order information to customer support where applicable.

Refunds

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

Payment providers may require additional time before a refund becomes visible.

Payment Disputes

If you believe there is an order or payment issue, contact customer support so the available information can be reviewed.

Payment Privacy

Information associated with checkout and payment may be handled by Shopify, payment providers and other service providers as explained in our Privacy Policy.