Agreement to These Terms

By placing an order through nelvonna.com, you agree to these Terms and Conditions and the store policies applicable to your purchase.

Store Operator

nelvonna™ is owned and operated by Hangzhou Jiling Cloud Technology Co., Ltd.

Hangzhou Jiling Cloud Technology Co., Ltd. operates nelvonna.com and is responsible for the operation of the online store and customer-service activities.

Product Information

We aim to display product descriptions, photographs, features and other information clearly.

Minor differences in appearance, color or packaging may occur because of photography, screen settings, manufacturing variation or product updates.

Product Availability

Product availability may change. In some cases, an item may become unavailable after an order has been submitted.

If an availability issue prevents normal fulfillment, we may contact the customer regarding the affected item and available next steps.

Pricing

Product prices are displayed on nelvonna.com and during checkout.

Customers should review the product price, shipping charges, taxes where applicable, discounts and final payable total before submitting payment.

Pricing or Technical Errors

If an obvious pricing, display or technical error materially affects an order, we may contact the customer to clarify or correct the issue before fulfillment.

Payment Methods

nelvonna™ accepts payment methods that may include:

• PayPal
• Visa
• Credit & Debit Cards
• Apple Pay
• Google Pay

Available payment methods may vary by device, browser, location and checkout availability.

Payment Authorization

Payment authorization is subject to the relevant bank, card issuer or payment provider.

Submitting an order does not guarantee that the payment will be authorized.

Order Confirmation

After an order is submitted, an order acknowledgement or confirmation may be generated.

We may contact the customer if additional information is reasonably required before processing or fulfillment can continue.

Order Processing

Orders are generally processed within 2–4 business days.

During busy periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

Shipping

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Transportation, weather, address issues, customs or other external circumstances may affect delivery.

Order Changes

If you need to change an order, contact customer support as soon as possible.

Changes cannot be guaranteed after order processing or fulfillment has begun.

Order Cancellation

Cancellation requests should be submitted as soon as possible.

Cancellation cannot be guaranteed once processing or fulfillment has begun.

Delivery Information

Customers are responsible for providing accurate delivery and contact information.

Incorrect or incomplete delivery information may cause delay, failed delivery or other shipment issues.

Returns

Eligible return requests may be submitted within 180 days after confirmed delivery.

Customers should contact customer support before sending any item back.

Return Address

The business address displayed on nelvonna.com is not automatically a return warehouse or return destination.

Follow the approved return instructions provided by customer support.

Damaged or Defective Products

If an item arrives damaged or appears defective, contact customer support with the order information.

Photographs may be requested where helpful for reviewing the product or packaging condition.

Incorrect or Incomplete Orders

If you receive an incorrect item or your order appears incomplete, contact customer support.

Please provide enough information to identify the affected item or shipment.

Authorized Return Costs

For eligible authorized returns involving damaged, defective, incorrect or incomplete items, a prepaid return method or approved reimbursement may be provided where applicable.

Refunds

Approved refunds are generally processed within 5–10 business days after approval to the original payment method.

The customer's bank or payment provider may require additional time before the refund appears.

Exchanges and Replacements

Where appropriate, customer support may discuss an exchange, replacement or another available resolution.

Such options are not guaranteed for every request and depend on the circumstances and product availability.

Customer Responsibilities

• Provide accurate billing, contact and delivery information.
• Review product information before ordering.
• Review the checkout total before submitting payment.
• Use a payment method you are authorized to use.
• Follow approved return instructions.

Fraud Prevention

Orders may be reviewed where information appears inconsistent or unusual transaction activity is detected.

Additional verification may be requested where reasonably necessary to protect customers, payment systems and the store.

Events Outside Reasonable Control

Processing or delivery may occasionally be affected by transportation disruption, severe weather, customs procedures, service-provider outages or similar circumstances outside reasonable operational control.

Mandatory Consumer Rights

Nothing in these Terms and Conditions is intended to limit rights that cannot lawfully be excluded under applicable consumer-protection laws.

Changes to These Terms

These Terms and Conditions may be updated when store practices, services or applicable requirements change.

The current published version is the version shown on nelvonna.com.