Scope

This policy applies to information handled in connection with nelvonna.com, including browsing, checkout, orders and customer support.

Information You Provide

• Name.
• Billing address.
• Delivery address.
• Email address.
• Phone number.
• Order information.
• Account information where applicable.
• Customer-support communications.

Information Collected Automatically

• IP address.
• Browser information.
• Device information.
• Pages viewed.
• Website interactions.
• Cookie and similar identifier information.
• Technical data used for security and analytics.

Sources of Information

Information may come directly from customers, from interactions with the website, or from service providers supporting ecommerce operations.

How Information May Be Used

• Process and manage orders.
• Confirm transactions.
• Provide order and shipping updates.
• Respond to customer-support requests.
• Handle returns and refunds.
• Support payment processing.
• Prevent fraud and unauthorized activity.
• Maintain website security.
• Improve website operation.
• Analyze store performance.
• Meet applicable legal obligations.

Orders and Checkout

Information entered during checkout may be used to process payment, manage the order and support delivery and customer service.

Payment Information

Payment transactions may be handled through checkout and payment-service providers.

Customer support does not require customers to provide full card numbers, card security codes or payment-account passwords.

Customer Support Information

When customers contact support, we may receive order details, contact information and the content of the request.

Photos and Order Issues

When reviewing damaged, defective, incorrect or incomplete orders, photos may be provided or requested where helpful.

Cookies

Cookies and similar technologies may support essential website functionality, preferences, analytics, security and marketing.

Shopify

nelvonna.com uses Shopify as part of its ecommerce infrastructure.

Shopify may process information needed to provide online-store, checkout and related ecommerce functions.

Payment and Other Service Providers

Service providers may process information where needed for payments, hosting, analytics, fraud prevention, communications or order-related services.

Sharing of Personal Information

Information may be shared with service providers where reasonably necessary to operate the store, process transactions, support customers and prevent fraud.

Analytics

Website interaction information may be analyzed to understand traffic, site performance, customer journeys and technical issues.

Marketing

Where marketing tools are used, personal information may be processed according to customer choices and applicable requirements.

Data Retention

Information may be retained for as long as reasonably necessary for orders, customer support, accounting, fraud prevention, dispute handling, legal compliance and operational needs.

Security

Reasonable administrative, technical and operational measures may be used to protect personal information.

No electronic transmission or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights relating to:

• Access.
• Correction.
• Deletion.
• Restriction.
• Objection.
• Portability.
• Other rights provided under applicable law.

Your Choices

You may be able to manage browser settings, cookie preferences and marketing preferences.

You may also contact us regarding applicable privacy requests.

Children

The store is not intended to collect personal information from children in a manner that would violate applicable law.

International Processing

Because online-store services and business operations may involve more than one country, information may be processed outside the customer's place of residence.

Third-Party Websites

Links to third-party websites are governed by those third parties' own privacy policies and practices.

Legal Disclosures

Information may be disclosed where reasonably necessary for legal compliance, fraud prevention, protection of rights or lawful requests.

Business Changes

If business operations are reorganized or transferred, information may be handled as part of that legitimate process, subject to applicable law.

Policy Updates

This Privacy Policy may be updated when our services, website practices or applicable requirements change.

Privacy Contact

Email: service@nelvonna.com

Phone: +86 183 6718 0353

Customer Service Hours: 8:00 AM – 10:00 PM Daily