Order Processing

Orders are generally processed within 2–4 business days.

Processing refers to the period before the order is dispatched.

Busy Periods

During periods of increased order volume, processing may take up to 5 business days.

Shipping Availability

Shipping availability depends on destination and checkout configuration.

If delivery is unavailable for an address, checkout may not permit the order to proceed.

U.S. Transit

For U.S. destinations, standard transit is generally 10–15 business days after dispatch.

This estimate does not include order-processing time.

Shipping Charges

Any applicable shipping charges are displayed at checkout before payment is submitted.

Delivery Estimates

Transit periods are estimates, not guaranteed arrival dates.

Transportation conditions, weather, address issues, customs procedures and other circumstances may affect delivery.

Tracking Information

When tracking is available, tracking information may be provided after dispatch.

Tracking may not begin updating immediately after the shipment enters the delivery network.

Delayed Tracking

Tracking may occasionally update slowly. A temporary lack of movement does not necessarily mean the package has stopped moving.

Contact support if tracking remains unchanged for an unusual period.

Delivery Address

Customers should review the delivery address before completing checkout.

Incorrect or incomplete address information may cause delay or failed delivery.

Address Changes

Contact customer support as soon as possible if an address needs to be corrected.

Address changes cannot be guaranteed once fulfillment or dispatch has begun.

Split Shipments

Some orders may arrive in more than one package.

Tracking information and delivery dates may differ between packages.

Delayed Delivery

If an order has not arrived within the expected shipping range, contact customer support with the order details.

Potentially Lost Packages

If tracking or delivery circumstances suggest a shipment may be lost, contact customer support so the available shipment information can be reviewed.

Marked Delivered but Not Received

If tracking shows delivered but the shipment cannot be located, check:

• The usual delivery area.
• Household members.
• Building reception or mailroom staff where applicable.
• Other safe delivery locations around the address.

Contact customer support if the shipment remains missing.

Damaged Deliveries

If an item arrives damaged, contact customer support.

Photos of the product and packaging may help us review the condition of the delivery.

Incorrect or Incomplete Deliveries

If an item received does not match the order or part of the shipment appears missing, contact customer support.

Duties and Local Charges

If destination-specific duties, taxes or import-related charges apply and are not collected at checkout, they may be assessed by local authorities or service providers.

Returns After Delivery

Eligible return requests may be submitted within 180 days after confirmed delivery.

The business address displayed on our website is not automatically a return address. Contact customer support before returning an item.